Operations Coordinator - On Call

You have hands-on experience working as an Operations Coordinator or with multi-line telephone systems, and you’re confident managing both internal and external communications. You’re used to handling a steady stream of calls, transferring them to the appropriate departments, taking accurate messages, and providing helpful information when needed. You’re also familiar with supporting administrative tasks such as making and updating reservations, answering guest inquiries, and managing KYC messages or alerts.

We are looking for someone who can support us on an on-call basis (with no guaranteed hours) to help during peak periods and ensure smooth operations when activity is high.

About you… 

• Proven experience in managing calls from in-house guests and ensuring they’re connected to the right department. 
  
• Managing external calls, providing information, or transferring them as needed. 
  
• Handling reservation requests over the phone and updating records accordingly. 
  
• Checking and replying to emails in a clear and timely manner. 
  
• Taking accurate phone messages and making sure they reach the right person. 
  
• Using internal tools to send announcements or alerts. 
  
• Supporting the front desk or reception team when needed. 
  
• Assisting with general admin tasks to help keep communication running smoothly. 
  
• Staying calm, polite, and professional at all times, even during busy periods. 
  
• Multilingual abilities are a plus for assisting a diverse range of callers. 
  
• Flexibility to meet the demands of a 24-hour operation. 
  

About us…   

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:   

• Designed by Nature work environment.   
  
• Competitive salary package with included pension and health insurance benefits.   
  
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!   
  
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.   
  
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!   
  
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at SH Hotels & Resorts.   

Starwood Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.